Freight Deposits & Estimates
We require our customers to submit a Refundable Freight Deposit prior to receiving a freight estimate. We strive to find the quickest, most affordable freight option for our customers. Freight estimates are calculated and emailed to our customers within 24 hours of a new order submission. To approve your freight estimate, please select the "Approve Order" button located at the bottom of your Freight Estimate email.
Freight Deposit Refunds
If you do not wish to continue with your Freight Order, we will refund the entire order immediately. To cancel your freight order, please select the "Cancel Order" button located at the bottom of your Freight Estimate email. In the case where we find freight options that are cheaper than your paid Freight Deposit, we will refund the cost difference to your account immediately.
Oversized items will be shipped on pallets (i.e., large orders, trays, soil, reflectors, dehumidifiers, etc.). Freight shipments are delivered by scheduled appointments. Customers will need to inspect for damage incurred via transit. DO NOT accept the shipment if there is any damage.
Please inspect all shipments carefully for damage or missing items prior to signing for them (if required). If your freight shipment arrives damaged, report these damages (or missing items) to the delivery driver. Please note these issues on the delivery receipt, and contact HeavyGardens.com as soon as possible.
Note: Your signature on the freight bill confirms that you have received your shipment/order in acceptable condition. Once signed, there is not reimbursement of freight charges, order costs or any other charges incurred by you from HeavyGardens.com.
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