We are committed to providing our customers the fastest, most affordable shipping options possible.
We offer these methods for shipping your orders from HeavyGardens.com:
Ground — 3 to 5 shipping days
Freight — 3 to 10 business days
Certain products may require additional days to process prior to shipping. All shipping methods apply to business days, not weekends or holidays. Not all items are available for all shipping methods. We sometimes offer free shipping for specific shipping methods in select categories, or free shipping site wide.
Our shipping fees are calculated by the weight, dimensions, destination and shipping method. We reserves the right to notify you of any additional shipping charges necessary to deliver your order. Our web site attempts to estimate calculated shipping fees and sometimes it may not be accurate for a multitude of reasons: rural delivery locations, shipment requires multiple pallets, delivery to an island, etc. You will be immediately notified of additional shipping charges.
Where do we ship to?
We ship within the contiguous 48 states, as well as to *Alaska and *Hawaii. We do not ship outside of the United States.
*Promotions and/or discounts for shipping do not apply to Alaska or Hawaii.
We do not offer local pickup.
Missing, Lost and Stolen Packages
HeavyGardens.com is not responsible for any missing, lost, or stolen items.
Privacy for many of our customers is of the greatest importance. We get it. Our packages are shipped in unmarked boxes without any identifying markings. Our pallet orders are wrapped in black for your privacy.
Shipping Methods & Transit Times
Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock. Orders not being shipped ground must be received by 11 am (PST) or they will be shipped the following business day. Please be advised that these options are promised from the time of shipping, not from the time the order was submitted.
Customer orders may be fulfilled directly by the manufacturer or distributor to reduce cost and shipping time. In some cases we may choose to ship an order from multiple locations. Our customers are NOT charged for any additional shipping fees incurred if we decide to send your order in multiple packages.
Freight Deposits & Estimates
We require our customers to submit a Refundable Freight Deposit prior to receiving a freight estimate. We strive to find the quickest, most affordable freight option for our customers. Freight estimates are calculated and emailed to our customers within 24 hours of a new order submission. To approve your freight estimate, please respond to your Freight Estimate email.
Oversized items will be shipped on pallets (i.e., large orders, trays, soil, reflectors, dehumidifiers, etc.). Freight shipments are delivered by scheduled appointments. Customers will need to inspect for damage incurred via transit. DO NOT accept the shipment if there is any damage. If your freight shipment arrives damaged, contact us immediately.
Note: Your signature on the freight bill confirms that you have received your shipment/order in acceptable condition. Once signed, there is not reimbursement of freight charges, product costs or any other charges incurred by you from HeavyGardens.